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Customer Contact Manager

This vacancy is closed and is displayed for reference only. 


Opportunity type:Fixed-term, Full-time 

Working hours:36 hours per week 

Salary:£29,459 per annum 


Closing date:08 May 2022 at midnight 

We are looking for a leader in customer service to focus on our people, customers and systems to develop the service we offer across Tate’s Contact Centre to delivering market-leading customer and member experience.

The role will lead and develop the people, operations and activities across Tate’s Contact Centre – delivering market-leading customer and member experience, driving income generation across all channels to achieve targets and service level agreements. In this role, you will provide outstanding people leadership, developing your teams to deliver against our strategy and Tate’s aims.

We are looking for outstanding people leadership and excellence in customer experience and service. For this job, a passion for people, customer experience and sales is key.

This role is a fixed-term Maternity Cover until June 2023.

The Membership and Ticketing Services sits within the Trading Department which spans both Tate Commerce and the Audiences Division. The Audiences division works to drive reach, revenue and reputation for Tate - growing and diversifying audiences; generating income to support Tate’s work, positioning the brand, and creating inspiring and engaging experiences for everyone who visits.

Our aim is to deepen our customers and members relationship with Tate, through providing convenient and personalised interactions that inspire them to buy, join, donate and participate. We are product and experience agnostic – ensuring we provide first point resolution to any visitor’s service or product needs, regardless of channel. We work in a fun, varied and fast paced environment, spanning front and back of house, across: Membership, Ticketing, Retail, eCommerce, Commercial Systems, Groups, Tours, Experiences and Financial Operations.

You’ll be a strong team player with an energetic, fun, and motivational leadership style. You’ll have outstanding inter-personal skills and be able to organise and motivate a widespread, multi-disciplinary and busy team. In support of Tate’s mission, delivering outstanding

The closing date for applications is the 8 May 2022.

Our jobs are like our galleries, open to all

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Application Information

If you wish to apply for this vacancy, please apply online. Please also refer to our Guidance Notes that can be found below.

Successful candidates will have access to a range of benefits, including 25 days annual leave entitlement, rising to 27 days pro rata after 3 years of service; an extra day off for your birthday each year; a cycle to work scheme; opportunities for blended and flexible working; free access to Tate exhibitions and other museums and galleries; Life Assurance; and a ‘Defined Contribution’ pension scheme with generous employer contributions. Successful candidates who are already members of the Civil Service Pension Scheme or have recently left the scheme may be eligible to remain as members of this scheme instead.