Opportunity type:Permanent, Full-time
Salary:£23,536 per annum
Closing date:03 December 2021 at 17:00
Our Information Systems (IS) department is responsible for delivering systems and information management services for over 800 staff across our five sites. We are now looking for an experienced IS Service Desk Analyst to provide a high-quality support service to users of information and communications technology at all Tate sites.
You will staff the IS Service Desk, responding to, logging and monitoring calls on the IT telephone help line and keeping customers informed of the progress of their calls. Assistance with procurement on behalf of the Information Systems Department will also be part of this role.
With experience of using IT in an office environment, you will have a good grasp of PC hardware terminology. An excellent communicator with a good telephone manner, you will also have a methodical approach with the ability to prioritise effectively and work accurately under pressure. Experience of using a Service Desk logging system and Agresso to raise purchase orders would be an advantage.
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