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IS Service Desk Analyst

This vacancy is closed and is displayed for reference only. 


Opportunity type:Permanent, Full-time 

Working hours:36 hours per week 

Salary:£23,536 per annum 


Closing date:17 November 2019 at midnight 

Tate’s vision is to serve as artistically adventurous and culturally inclusive art museums for the UK and the world. We deliver this through activities in our four galleries across the UK (Tate Liverpool, Tate St Ives, Tate Britain and Tate Modern), our digital platforms and collaborations with our national and international partners. At the heart of Tate is our collection of art, which includes British art from the 16th century to the present day, and international modern art from 1900 to the present day.

You will staff the IS Service Desk, responding to, logging and monitoring calls on the IT telephone help line and keeping customers informed of the progress of their calls. Assistance with procurement on behalf of the Information Systems Department will also be part of this role.

With experience of using IT in an office environment, you will have a good grasp of PC hardware terminology. An excellent communicator with a good telephone manner, you will also have a methodical approach with the ability to prioritise effectively and work accurately under pressure. Experience of using a Service Desk logging system and Agresso to raise purchase orders would be an advantage.

Our jobs are like our galleries, open to all

ENEI member Stonewall Diversity Champion Race for OpportunityDisability Confident

Application Information

If you wish to apply for this vacancy, please apply online. Please also refer to our Guidance Notes that can be found below.