Opportunity type:Permanent, Full-time
Working hours:36 hours per week
Salary:£25,450 per annum (inclusive of a £3,000 per annum Market Rate Allowance)
Location:Tate Britain & Tate Modern
Closing date:11 August 2019 at midnight
The Membership & Ticketing Services team is responsible for Tate’s ticketing, membership and group tours sales and customer service functions; we are part of the wider Audiences division, which works to drive audience reach, revenue and reputation, providing an outstanding experience across every part of the visitor journey.
We are seeking a Commercial Systems Support Engineer to provide high-quality specialist technical support to the Membership & Ticketing Services team, resolving hardware and software issues with our business-critical commercial systems.
Experienced at providing an IT technical support service within a large and dispersed organisation, you will be the first point of contact for all commercial systems technical support queries and will work proactively to ensure they provide an efficient and reliable service.
You will be an excellent communicator, with the ability to build relationships across teams and with colleagues who may have little technical knowledge. Well-organised and with good prioritisation skills, you will be able to work on your own initiative in a busy environment, occasionally under considerable pressure.
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