Reference:TG4175
Opportunity type:Permanent, Full-time
Working hours:36 hours per week
Salary:£43,541 per annum
Location:London
Closing date:31 May 2024 at midnight
The Senior IT Engineer will provide technical support and expertise in the delivery of IT infrastructure and services to the four Tate Galleries and its staff. The responsibilities of the post holder will include responding to and resolving incidents and service requests, diagnosing and resolving problems with IT infrastructure, and configuring and deploying new IT equipment.
The successful candidate will have experience of providing an IT technical support service within a large and dispersed organisation. They will also have an understanding of ITIL processes (Service Request Management and Incident Management) and in-depth knowledge of Microsoft, Windows 10, Azure, Office 365, and Active Directory. In addition, they will have excellent communication skills with the ability to be supportive of a diverse range of colleagues in other departments who have little or no technical knowledge.
The role is based at Tate Britain but will regularly be rotated through Tate Modern and include visits to other sites.
Tate Technology department provides information technology, audio visual and telephony services to all Tate Gallery users, and also supports the in-gallery visitor experience operations and various audience digital platforms. Motivated, and skilled people are key to our continued success, and we want everyone at Tate to have the opportunity to develop and thrive. In this team, you will be encouraged to contribute your ideas, realise your potential, and learn new skills and knowledge.
Our jobs are like our galleries, open to all 
Application Information
If you wish to apply for this vacancy, please apply online. Please also refer to our Guidance Notes that can be found below.
Frequently, we receive a high level of applications and as such, reserve the right to close applications before the advert deadline. To avoid disappointment, we encourage you to apply as soon as possible.
Successful candidates will have access to a range of benefits, including 25 days annual leave entitlement, rising to 27 days pro rata after 3 years of service; an extra day off for your birthday each year; a cycle to work scheme; opportunities for blended and flexible working; free access to Tate exhibitions and other museums and galleries; Life Assurance; and a ‘Defined Contribution’ pension scheme with generous employer contributions. Successful candidates who are already members of the Civil Service Pension Scheme or have recently left the scheme may be eligible to remain as members of this scheme instead.
